Terms of service

GENERAL TERMS AND CONDITIONS

www.sylveracandles.com

Effective date: October 16, 2025

Introduction

The General Terms and Conditions (hereinafter referred to as GTC) contain the Agreement (hereinafter referred to as Agreement) between the Seller and the Buyer (hereinafter referred to as Parties) which comes into effect through a sale and purchase transaction.

If you have any questions regarding the use of our webshop, the purchasing process, the goods we sell, or our General Terms and Conditions, please contact our Company at the following contact details.

Our company details

Company name: Szabados Tünde E.V.

Registered office: 6762 Sándorfalva, Temesvári utca 26.

Postal address: 6762 Sándorfalva, Temesvári utca 26.

Tax number: 91473738-1-26

Name of the registering authority: Szeged Court of Justice

Company bank account number: 11773353-01256967-00000000

 

Representative's name: Tünde Szabados

Website address: www.sylveracandles.com

Email address: sylvera.candles@gmail.com

Phone number: +36 30 994 5657

 

Hosting provider details

Name: Shopify International Ltd.

Address: 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland

Email address: support@shopify.com

Terms

A detailed description and definition of the terms used in the GTC can be found at the end of this document.

Relevant legislation

● Act CLV of 1997 on Consumer Protection

● Act LXXVI of 1999 on Copyright

● Act CVIII of 2001 on certain issues related to electronic commerce services and information society services

● Government Decree 151/2003 (IX.22.) on mandatory warranties for durable consumer goods

● Act CXX of 2011 on the right to informational self-determination and freedom of information

● Act V of 2013 on the Civil Code

● Decree 19/2014 (IV.29.) NGM on the procedural rules for handling warranty and guarantee claims relating to goods sold under contracts between consumers and businesses

● Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses

● Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

● Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on combating unjustified territorial content restrictions and other forms of discrimination based on a consumer's nationality, residence or place of establishment, and amending Directive 2006/2004/EC and Regulation (EU) 2017/2394 and Directive 2009/22/EC

● Government Decree 373/2021 (VI. 30.) on detailed rules for contracts between consumers and businesses for the sale of goods and the provision of digital content and digital services.

Scope and acceptance of the GTC

In addition to the relevant legislation, the content of the contract to be concluded is also governed by our General Terms and Conditions.

Within this framework, we summarize the rights and obligations of you and us, the terms and conditions of the contract, the terms of payment and delivery, the deadlines, the rules relating to liability, and the conditions for exercising the right of withdrawal.

By placing your order, you accept our General Terms and Conditions, which apply to the contract to be concluded.

Partial invalidity and code of conduct

In the event that any provision of our General Terms and Conditions is legally incomplete/invalid, the provisions of the relevant legislation shall apply to that part. The rest of the contract shall remain valid.

Our company does not have a code of conduct in accordance with the law prohibiting unfair commercial practices against consumers.

Language and form of the contract

The language of the contract is Hungarian.

The contract is concluded upon placing the order and accepting our General Terms and Conditions.

Use of our webshop

Our webshop provides Users with a presentation of goods (with images, descriptions, and prices on the website) and the option to place orders online.
You can browse our website using the menu system.

The goods are organized by category.

Clicking on the name of a category will display the goods included in that category.

From the list page, you can find a detailed description of the goods by clicking on the name of the goods. Our webshop also offers keyword search.

For discounted products, the start and end dates of the promotion are indicated, as well as the phrase "while stocks last."

Prices

The prices displayed on the Website are in HUF. In case of a stay abroad, the system may automatically display the prices in EUR based on the identified location. Our company is subject to tax exemption, accordingly, the prices do not include VAT. We reserve the right to change prices.

Product characteristics

Information about the characteristics of the products offered for sale on our website can be found in the description on the product page.

Procedure in case of incorrect pricing

Despite all due care, our company excludes liability for prices that are clearly incorrect due to IT system malfunctions.

The following are considered clearly incorrect prices

● 0 HUF

● Prices that incorrectly indicate a discount (e.g., original price of the product: 3,000 HUF, discount: 20%, discounted price: 500 HUF, since in this case the correct price should be 2,400 HUF)

If an incorrect price has been displayed, our company will inform you of the situation and offer you the opportunity to purchase the goods at the correct price. You can then decide whether to order the goods at the correct price or cancel the purchase without any consequences.

Order process, processing, and conclusion of contract

If you wish to purchase an item, you can do so by clicking on the shopping cart button (if you want more than one item, set the quantity first). You can view and check the items in your shopping cart by clicking on View Cart. Here you can change the quantities or delete items. By clicking on Empty Cart, the entire contents of the cart will be deleted.

Once you have selected the items you wish to order, click on the Order button to enter the page. If you are not yet registered, you will be able to place your order by creating a registration.

The following information is required for registration

• Name,
• Address,
• Billing address,
• Shipping address,
• Email address,
• Phone number,
• Password.

We will send you an email confirming your successful registration.

The User is responsible for the security of their login details and for updating their information. They are also obliged to notify our Company if their details have been misused by a third party.

If you have forgotten your password, click on "Forgot your password?" and we will send a link to the User's registered email address, which can be clicked on to create a new password.

During the ordering process, the User must select their preferred payment and delivery method. Immediately before confirming the order, the User can check the accuracy of the data, the goods to be ordered, and their quantities on the Order Summary page. If you wish to correct the data, you can do so by clicking on the pencil icon.

Finalizing your order

If everything is correct, click on the "Submit order" button to finalize your order, which will be confirmed on our website and by email.

If you notice that you have entered incorrect information in the confirmation email, please notify us immediately, within 24 hours.

The information on our website does not constitute an offer to enter into a contract on the part of our company. You are the offeror.

By clicking on the "Submit order" button, you acknowledge that your offer has been made and that your statement entails a payment obligation. If we do not confirm your offer within 48 hours in accordance with our General Terms and Conditions, you are released from your offer.

Order information

You can place your order at any time in our webshop.

You will receive an automatic confirmation of your order, which means that your order has been received, but this confirmation does not constitute acceptance of your offer. If you do not receive an automatic confirmation email within 24 hours of placing your order, please contact us, as there may be a technical problem and your order may not have been received by our system.

Our company will confirm your offer in a second email, at which point the contract will be concluded.

Correcting data entry errors and responsibility for the accuracy of data

During the ordering process, you have the opportunity to modify and correct the data you have provided before confirming your order. You are responsible for the accuracy of the data you provide.

We will issue the invoice based on this data and deliver the goods to the address specified as the delivery address. By placing your order, you acknowledge that our company is entitled to pass on to you any damages or costs resulting from data you have entered incorrectly.

Our company excludes its liability for performance due to incorrect data entry. If the specified e-mail address or mailbox is full, the confirmation will be considered undeliverable, which may prevent the contract from being fulfilled.

Performance deadline

The general deadline for fulfilling the order is within 30 days of order confirmation. If our company fails to fulfill the order within the specified time, you are entitled to give our company an additional deadline. If our Company fails to fulfill the order within the additional deadline, you are entitled to withdraw from the contract.

Payment methods

Bank transfer

Payment can be made by bank transfer. After processing your order, our colleague will send you the details necessary for the transfer. Once your transfer has been received, we will hand over your package to the courier service for delivery.

Credit card payment

Payment can be made securely online by credit card when finalizing your order.

Delivery methods

MPL courier service

Delivery charges apply for home delivery.

Delivery time

Domestic

• 1-2 business days from dispatch

International

• 3-7 business days from dispatch, depending on the destination country

We do not currently deliver outside the European Union.

Foreign sales

Our company primarily provides delivery/receipt of ordered goods within Hungary.

Our General Terms and Conditions also apply to purchases made outside Hungary. In this case, a consumer is an adult citizen of a Member State or a natural person residing there, acting outside the scope of their economic activity or profession.

An entrepreneur is a person who is established in a Member State, purchases goods or services within the European Union, and acts within the scope of their economic activity or profession.

The primary language of communication and purchase in such cases is English. Our company is not obliged to communicate in the language of the Consumer's Member State.

Our company is not obliged to comply with any non-contractual requirements specified in the national law of the Member State of foreign Consumers/Businesses in relation to the goods concerned.

Foreign Consumers/Businesses may exercise their legal remedies in accordance with our General Terms and Conditions.

In the case of online payment, payment shall be made in the currency specified by our Company. Our Company may withhold delivery of the goods until it is satisfied that the purchase price and delivery charges have been successfully paid. If the purchase price has not been paid in full, our Company will notify the Consumer/Business to make up the difference.

Our company provides delivery options available to Hungarian customers to non-Hungarian customers as well, provided that the given delivery method is available in the given country. The Consumer/Company may request delivery of the goods abroad, subject to payment of the delivery fee applicable abroad.

Consumer information based on Government Decree 45/2014. (II. 26.)

Information on the consumer's right of withdrawal

Pursuant to Section 8:1(1)(3) of the Civil Code, a consumer is defined as a natural person acting outside the scope of their profession, independent occupation or business activity, meaning that legal entities cannot exercise the right of withdrawal without cause.

The Consumer has the right to withdraw without justification pursuant to Section 20 of Government Decree 45/2014. (II. 26.). The Consumer may exercise their right of withdrawal in the case of a contract for the sale of goods within 14 days from the date of receipt of the goods.

The Consumer may also exercise their right of withdrawal during the period between the conclusion of the contract and the receipt of the goods.

If the Consumer made an offer to conclude the contract, they have the right to withdraw the offer before the contract is concluded, which terminates the binding nature of the offer to conclude the contract.

Validity of the Consumer's withdrawal statement

The right of withdrawal shall be deemed to have been exercised within the deadline if the Consumer sends us their statement within the deadline (14 days).

The Consumer shall bear the burden of proving that they have exercised their right of withdrawal in accordance with this provision.

Upon receipt of the Consumer's withdrawal statement, our company will electronically confirm to the Consumer that the right of withdrawal has been exercised and acknowledged.

Our company's obligations in the event of withdrawal by the Consumer

Our company's refund obligation

If the Consumer withdraws from the contract pursuant to Section 22 of Government Decree 45/2014. (II. 26.), our company shall refund the total amount paid by the Consumer, including costs related to performance, such as delivery fees, within 14 days of becoming aware of the withdrawal.

Please note that this provision does not apply to additional costs incurred by choosing a delivery method other than the standard, less expensive delivery method.

Method of refund by our company

In the event of withdrawal/termination pursuant to Section 22 of Government Decree 45/2014. (II. 26.), our company shall refund the amount due to the Consumer using the same method of payment used by the Consumer.

With the Consumer's approval, our company may use a different payment method for the refund, but the Consumer shall not be charged any additional fees for this.

Our company shall not be liable for any delays caused by the Consumer providing an incorrect bank account number or postal address.

Additional costs

If the Consumer chooses a delivery method other than the standard, less expensive delivery method, our Company is not obliged to refund the additional costs incurred as a result. In such cases, our refund obligation is limited to the standard delivery charges indicated.

Right of retention

Our company may retain the amount due to the Consumer until the Consumer has returned the goods or clearly confirmed that they have been returned. We do not accept cash on delivery or postage-paid packages.

Consumer obligations in the event of withdrawal/termination

Return of goods

If the Consumer withdraws from the contract pursuant to Section 22 of Government Decree 45/2014. (II. 26.), they shall return the goods immediately, at the latest within 14 days of notification of withdrawal, or hand them over to a person authorized by our Company to receive the goods. The return shall be deemed to have been made within the deadline if the Consumer sends the goods before the deadline expires.

Costs associated with the return of goods

The cost of returning the goods shall be borne by the Consumer. The goods must be returned to our Company's address. If the Consumer terminates the contract after the performance has commenced, they shall pay our Company a fee proportional to the service performed until the date of notification of termination to the company.

The amount to be paid by the Consumer on a pro rata basis shall be determined on the basis of the total amount of the consideration specified in the contract, plus tax. If the Consumer proves that the amount thus determined is too high, the proportional amount shall be calculated on the basis of the market value of the services performed until the date of termination of the contract.

We do not accept cash on delivery or postage-paid packages.

Consumer responsibility for depreciation

The Consumer is responsible for any depreciation resulting from use exceeding that necessary to determine the nature, characteristics, and functioning of the goods.

The right of withdrawal cannot be exercised in the following cases

Please note that you cannot exercise your right of withdrawal in the cases specified in Section 29(1) of Government Decree 45/2014 (II.26.). In the case of goods that, by their nature, cannot be separated from other goods after delivery

• In the case of goods that, by their nature, cannot be separated from other goods after delivery,
• In the case of goods that are not prefabricated and were manufactured according to the Consumer's instructions or at their request, or in the case of goods that were tailored to the Consumer's person,
• In the case of a contract for the provision of services, after the service has been performed in its entirety, if our Company has commenced performance with the express prior consent of the Consumer and the Consumer has acknowledged that he/she will lose his/her right of termination after the service has been performed in its entirety.

Warranty and guarantee information for consumer contracts

The rights of warranty and guarantee apply concurrently.

When can you exercise your warranty rights?

In the event of faulty performance by our company, you can enforce your warranty claim against our company in accordance with the Civil Code or, in the case of a consumer contract, in accordance with the relevant provisions of Government Decree 373/2021 (VI.30.).

What rights do you have based on your warranty claim?

You may exercise the following warranty claims.

You may request repair or replacement, unless the option you have chosen is impossible to fulfill or would entail disproportionate additional costs for our company. If you have not requested or could not request repair or replacement, you may request a proportionate reduction in the price or repair the defect yourself or have it repaired by someone else at our company's expense, or, as a last resort, withdraw from the contract.

You may switch from one warranty option to another, but you will bear the cost of the switch, unless it was justified or caused by our Company.

In the case of a consumer contract, it must be assumed, unless proven otherwise, that a defect discovered within one year of the date of delivery already existed at the time of delivery, unless this assumption is incompatible with the nature of the goods or the nature of the defect.

What is the deadline for enforcing your warranty claim?

You are obliged to report the defect immediately after its discovery, within 2 months at the latest. You cannot enforce your warranty rights after the 1-year limitation period from the date of performance of the contract.

If part of the goods is replaced or repaired, the limitation period for warranty claims shall recommence for the part concerned. This rule also applies if a new defect arises as a result of the repair.

If the subject of the contract between the Consumer and our Company is a used item, the parties may agree on a shorter limitation period, but a limitation period shorter than 1 year cannot be agreed upon.

Against whom can you enforce your warranty claim?

You can enforce your warranty claim against our Company.

What other conditions apply to the enforcement of your warranty rights?

There are no other conditions for enforcing your warranty claim within one year of performance other than reporting the defect, provided that you can prove that the goods or services were provided by our company. However, after one year has elapsed since performance, you must prove that the defect already existed at the time of performance.

Product warranty

When can you exercise your product warranty rights?

In the event of a defect in movable property/goods, you may choose to enforce your warranty claim or product warranty claim.

What rights do you have under your product warranty claim?

As a product warranty claim, you may only request the repair or replacement of the defective goods.

When are goods considered defective

Goods are defective if they do not meet the quality requirements in force at the time of sale or if they do not have the characteristics specified in the manufacturer's description.

Within what time limit can you enforce your product warranty claim

You can enforce your product warranty claim within 2 years of the goods being placed on the market by the manufacturer. After this time limit, you lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only enforce your product warranty claim against the manufacturer/distributor of the movable item. You must prove the defect in the goods when enforcing your product warranty claim.

In what cases is the manufacturer/distributor exempt from product warranty obligations?

The manufacturer/distributor is only exempt from product warranty obligations if they can prove that

• The defect was not detectable at the time of marketing according to the state of science and technology,
• The defect in the goods results from the application of legislation or mandatory official regulations.
• The goods were not manufactured or placed on the market in the course of business activities.

The manufacturer/distributor only needs to prove one reason for exemption.

Please note that you cannot assert a warranty claim and a product liability claim simultaneously for the same defect. However, if a product liability claim is successful, you can assert a warranty claim against the manufacturer for the replaced goods/repaired parts.

Warranty

When can you exercise your warranty rights?

Warranty rights can only be exercised by consumers.

The Online Store is only exempt from its warranty obligations if it can prove that the defect arose after delivery.

What rights do you have under the warranty and within what time frame?

Under the warranty, the buyer may request repair or replacement, may request a price reduction in cases specified by law, and, as a last resort, may withdraw from the contract if the party obliged to provide the warranty has not undertaken to repair or replace the goods within the time limit, cannot comply with the interests of the entitled party, or if the entitled party's interest in repair or replacement has ceased.

You can enforce your warranty claim during the warranty period, which is specified in Government Decree 151/2003. (IX.22.) as follows

• one year for a sales price of HUF 10,000 or more but not exceeding HUF 100,000,
• two years for a sales price exceeding HUF 100,000 but not exceeding HUF 250,000,
• three years for a sales price exceeding HUF 250,000.

Please note that failure to meet these deadlines will result in the loss of rights.

In the event of repair of the consumer product, the warranty period shall be extended from the date of delivery for repair by the period during which the consumer was unable to use the consumer product for its intended purpose due to the defect.

The warranty period begins on the date of delivery of the consumer product to the consumer or, if the product is put into operation by our company or its agent, on the date of commissioning.

If the consumer puts the consumer item into operation more than six months after delivery, the warranty period shall commence on the date of delivery of the consumer item.

Procedural provisions relating to warranty

Our company shall endeavor to carry out repairs requested under warranty within 15 days. The 15-day period shall commence on the date of receipt of the consumer goods.

If the repair or replacement takes longer than 15 days, our Company shall inform the buyer of the expected duration of the repair or replacement.

If it is not possible to replace the consumer product, our Company is obliged to refund the purchase price indicated on the document presented by the consumer as proof of payment for the consumer product - on an invoice or receipt issued in accordance with the law on value added tax - to the consumer within eight days.

By accepting the General Terms and Conditions, the buyer agrees that the information may be provided to the buyer electronically.

In the event that our Company is unable to repair the consumer item within 30 days

• If the buyer has given their consent, the repair may be carried out at a later date, or
• If the buyer does not consent to the repair being carried out at a later date, or has not made a statement in this regard, the consumer item must be replaced by our Company within 8 days after the 30-day deadline has expired without result, or
• If the buyer does not consent to the repair being carried out at a later date, or has not made a statement in this regard, but it is not possible to replace the consumer item, our Company shall be obliged to refund the purchase price indicated on the document presented by the buyer as proof of payment for the consumer item - on an invoice or receipt issued in accordance with the law on general sales tax - to the buyer within eight days.

What is the relationship between warranty and other warranty rights?

The warranty applies in addition to warranty rights (product and accessory warranty). The difference between warranty rights and warranty is that in the case of warranty, the burden of proof is more favorable to the consumer.

Our company's voluntary warranty commitment within the mandatory warranty period may not contain terms and conditions that are less favorable to the consumer than those provided for in the mandatory warranty rules. After this period, the terms of the voluntary warranty may be freely determined, but even then, the warranty may not adversely affect the Consumer's statutory rights (based on the warranty of quality).

Right to exchange within three working days

If you have made a purchase in our online store, you have the right to exchange the goods within three working days. The right to exchange within three working days applies to durable consumer goods covered by Government Decree 151/2003. (IX. 22.), according to which, if you exercise your right to exchange within 3 working days, our Company must assume that the goods were already defective at the time of sale and must exchange the goods without further ado.

When is our company exempt from its warranty obligation?

Our company is exempt from its warranty obligation if it can prove that the defect arose after delivery.

Our company is obliged to endeavor to fulfill the repair request within 15 days. If the repair or replacement takes longer than 15 days, our company is obliged to inform the buyer of the expected duration of the repair or replacement.

Please note that you cannot enforce warranty and guarantee claims or product warranty and guarantee claims simultaneously for the same defect. You are entitled to the rights arising from the guarantee independently of the warranty rights.

Product warranty, product guarantee, warranty information for consumer contracts

Product warranty

A buyer who is not a consumer may exercise the following warranty claims

• You may request repair or replacement, unless the claim chosen by the buyer who is not a consumer is impossible to fulfill or would entail disproportionate additional costs for our Company compared to the fulfillment of other claims.
• If they do not request or cannot request repair or replacement, they may request a proportionate reduction in the price or have the defect repaired at our company's expense, or have it repaired by someone else, or, as a last resort, withdraw from the contract.

You may switch from one warranty option to another, but the cost of the switch shall be borne by the buyer who is not a consumer, unless it was justified or our company gave reason for it.

For buyers who are not consumers, the warranty period is 1 year, starting on the date of delivery.

Product warranty and guarantee

Buyers who are not consumers are not entitled to a guarantee or product warranty.

If our Company voluntarily provides a warranty for a given product, this will be indicated at the time of purchase.

If the manufacturer of a product provides a warranty that also covers buyers who are not consumers, this warranty can be enforced directly with the manufacturer.

Complaint handling and legal enforcement options

Consumers may send their complaints regarding the Goods or our Company's activities to us at the following contact details

• Email address: sylvera.candles@gmail.com
• Phone number: +36 30 994 5657

The Consumer may primarily submit their complaint to our Company in writing, but in rare cases, they may also do so verbally. The complaint may relate to the behavior, work, or possible negligence of a person acting on behalf of our Company, which is directly related to the distribution or sale of the goods.

Our Company will immediately investigate verbal complaints and resolve them if possible. If the Consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, our Company will record the complaint and its position on it in a report, a copy of which will be sent to the Consumer (or handed over in person if the Consumer is present).

In the case of complaints received by e-mail, it will be sent to the Consumer together with the response within 30 days. Our Company will respond to written complaints in writing within 30 days of receipt. If the complaint is rejected, our Company is obliged to justify its position. Our company is obliged to assign a unique identification number to the complaint - in the case of verbal complaints made by telephone or other electronic means of communication.

The report on the complaint must contain

• The place, method and time of submission of the complaint,
• The consumer's name, address and contact details,
• a detailed description of the consumer complaint, as well as a list of documents, records, and evidence,
• our company's statement on its position regarding the consumer complaint, if it can be investigated immediately,
• the place and time of recording the report,
• The signature of the person recording the minutes and the Consumer - the latter in the event that the verbal complaint is made in person,
• The unique identification number of the complaint - in the case of a verbal complaint made by telephone or other electronic means of communication.

Our company will keep a copy of the report on the complaint for 5 years and will present it at the request of the supervisory authority.

If the complaint is rejected, our company will inform the Consumer in writing which authority or Conciliation Board may be approached with the complaint. The information shall include the name and contact details of the competent authority and the Conciliation Board with jurisdiction over the Consumer's place of residence/stay (website, email, telephone number), as well as our company's position on the use of the Conciliation Board procedure for the settlement of consumer disputes.

If the dispute between our company and the Consumer cannot be settled through negotiations, the Consumer may pursue further legal remedies.

Consumer Protection Authority Procedure

In the event of a violation of consumer rights, the consumer is entitled to file a complaint with the Consumer Protection Authority competent for their place of residence.

The authority will decide on the Consumer Protection Procedure after assessing the complaint. The district offices are responsible for the first-instance authority tasks. They can be contacted at: http://jarasinfo.gov.hu/

Court proceedings

Within the framework of civil proceedings, the Consumer is entitled to enforce their claim arising from the legal dispute before a court in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Arbitration Board proceedings

The Consumer is entitled to refer the matter to the Arbitration Board competent for their place of residence/stay if we reject their complaint. The condition for initiating the proceedings is that the Consumer attempts to settle the dispute directly with our Company.

Our Company is obliged to cooperate in the Conciliation Board procedure. On this basis, our Company is obliged to send a response to the Conciliation Board's request, to appear at the hearing before the Conciliation Board, and to ensure the participation of a person authorized to reach an agreement.

If our company's registered office/place of business is located outside the county of the chamber operating the regionally competent Conciliation Board, our company's obligation to cooperate extends to offering the possibility of concluding a written agreement in accordance with the consumer's claim.

If we fail to comply with the above obligation to cooperate, the case will be referred to the Consumer Protection Authority, which has the power to impose mandatory fines for unlawful conduct by companies, and this cannot be waived.

The amount of the fine

• For small and medium-sized enterprises, it ranges from HUF 15,000 to HUF 500,000,
• while for large companies with annual net sales of over HUF 100 million, it ranges from HUF 15,000 to 5% of the company's annual net sales, up to a maximum of HUF 500 million.

The Consumer may request the initiation of proceedings before the Conciliation Board. The request must be submitted in writing (by letter, fax, telegram, or electronically via the Conciliation Board's website) to the president of the Conciliation Board.

The request must contain

• the consumer's name, place of residence/stay, contact details,
• the name and registered office/place of business of the company involved in the consumer dispute,
• the consumer's position and the related evidence and facts,
• the Consumer's statement that they have attempted to settle the dispute directly with the company concerned,
• the Consumer's statement that they have not initiated any other Conciliation Board proceedings in the matter, have not initiated any mediation proceedings, have not filed a statement of claim, and have not submitted a request for a payment order,
• A motion for a decision by the Board,
• The consumer's signature,
• If the consumer has requested the jurisdiction of a board other than the competent Conciliation Board, an indication of this.

It is essential to attach to the application the document or a copy thereof which the Consumer refers to as evidence (the company's written statement rejecting the complaint, or, if this is not available, the written evidence in the Consumer's possession of the attempt at reconciliation).

If an authorized representative is acting on behalf of the Consumer in the complaint, the power of attorney issued by the Consumer must be attached to the application.

Further information on the Conciliation Boards: http://www.bekeltetes.hu

Further information on the regionally competent Conciliation Boards:

https://bekeltetes.hu/index.php?id=testuletek

Contact details of the regionally competent Conciliation Boards

Baranya County Conciliation Board Address: 7625 Pécs, Majorossy I. u. 36. Telephone number: 06-72 507-154 Fax: 06-720 507-152 E-mail address: info@baranyabekeltetes.hu	Bács-Kiskun County Conciliation Board Address: 6000 Kecskemét, Árpád krt. 4. Telephone number: 06-76 501-500, 06-76 501-525, 06-76 501-523 Fax: 06-76 501-538 E-mail address: bekeltetes@bacsbekeltetes.hu
Békés County Conciliation Board Address: 5600 Békéscsaba, Penza ltp. 5. Telephone number: 06-66 324-976 Fax: 06-66 324-976 E-mail address: bekeltetes@bmkik.hu	Borsod-Abaúj-Zemplén County Conciliation Board Address: 3525 Miskolc, Szentpáli u. 1. Telephone number: 06-46 501-091, 06-46 501-870 Fax: 06-46 501-099 E-mail address: bekeltetes@bokik.hu
Budapesti Conciliation Board Address: 1016 Budapest, Krisztina krt. 99. III. em. 310. Telephone number: 06-1 488-2131 Fax: 06-1 488-2186 E-mail address: bekelteto.testulet@bkik.hu	Csongrád County Conciliation Board Address: 6721 Szeged, Párizsi krt. 8-12. Telephone number: 06-62 554-250/118 Fax: 06-62 426-149 E-mail address: bekelteto.testulet@csmkik.hu
Fejér County Conciliation Board Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Telephone number:06-22 510-310 Fax: 06-22 510-312 E-mail address: fmkik@fmkik.hu	Győr-Moson-Sopron County Conciliation Board Address: 9021 Győr, Szent István út 10/a. Telephone number: 06-96 520-217 Fax: 06-96 520-218 E-mail address: bekeltetotestulet@gymskik.hu
Hajdú-Bihar County Conciliation Board Address: 4025 Debrecen, Vörösmarty u. 13-15. Telephone number: 06-52 500-710 Fax: 06-52 500-720 E-mail address: bekelteto@hbkik.hu	Heves Megyei County Conciliation Board Address: 3300 Eger, Faiskola út 15. Telephone number: 06-36 429-612 Fax: 06-36 323-615 E-mail address: hkik@hkik.hu
Jász-Nagykun-Szolnok County Conciliation Board Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306. Telephone number: 06-56 510-621, 06-20 373-2570 Fax: 06-56 510-628 E-mail address: bekeltetotestulet@jnszmkik.hu	Komárom-Esztergom County Conciliation Board Address: 2800 Tatabánya, Fő tér 36. Telephone number: 06-34 513-027 Fax: 06-34 316-259 E-mail address: bekeltetes@kemkik.hu
Nógrád County Conciliation Board Address: 3100 Salgótarján, Alkotmány út 9/A. Telephone number: 06-32 520-860 Fax: 06-32 520-862 E-mail address: nkik@nkik.hu	Pest County Conciliation Board Address: 1119 Budapest, Etele út 59-61. II. emelet 240. Levelezési cím: 1364 Budapest, Pf.: 81. Telephone number: 06-1 269-0703 Fax: 06-1 474-7921 E-mail address: pmbekelteto@pmkik.hu
Somogy County Conciliation Board Address: 7400 Kaposvár, Anna u. 6. Telephone number: 06-82 501-026 Fax: 06-82 501-046 E-mail address: skik@skik.hu	Szabolcs-Szatmár-Bereg County Conciliation Board Address: 4400 Nyíregyháza, Széchenyi u. 2. Telephone number: 06-42 311-544 Fax: 06-42 311-750 E-mail address: bekelteto@szabkam.hu
Tolna County Conciliation Board Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet Telephone number: 06-74 411-661 Fax: 06-74 411-456 E-mail address: kamara@tmkik.hu	Vas County Conciliation Board Address: 9700 Szombathely, Honvéd tér 2. Telephone number: 06-94 312-356 Fax: 06-94 316-936 E-mail address: vmkik@vmkik.hu
Veszprém County Conciliation Board Address: 8200 Veszprém, Radnóti tér 1. földszint 116. Telephone numberTelefonszám: 06-88 429-008 Fax: 06-88 412-150 E-mail address: bekelteto@veszpremikamara.hu	Zala County Conciliation Board Address: 8900 Zalaegerszeg, Petőfi u. 24. Telephone number: 06-92 550-513 Fax: 06-92 550-525 E-mail address: zmbekelteto@zmkik.hu

 

Online dispute resolution platform

On the website created by the European Commission, after registering as a consumer, the consumer can resolve legal disputes related to online purchases without initiating court proceedings by filling out the application form on the website. This is another way of enforcing consumer rights without distance restrictions.

You can file a complaint about goods/services purchased online.

You and the company you are complaining about have the opportunity to jointly select which dispute resolution body will handle your complaint on this online dispute resolution platform.

The online dispute resolution platform is available at the following website: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Reservation of rights and disclaimer

If you have previously ordered goods from us but did not accept delivery (except in cases where you exercised your right of withdrawal) or the package was returned to us marked "Not collected," our company will fulfill the order if the purchase price and shipping costs are paid in advance.

Our company may withhold delivery of the package until we are satisfied that the purchase price of the goods has been successfully paid in the case of online payment. If the price of the goods has not been paid in full, our company will notify the Consumer to make up the difference in the purchase price.

Copyright

Our website is considered a copyrighted work under Section 1 (1) of Act LXXVI of 1999 on copyright, and every part of it is protected by copyright. The unauthorized use of images, texts, software, and graphic programs found on our website, as well as the use of malicious applications that modify our website, is prohibited in accordance with Section 16 (1) of the same Act.

Please note that materials, images, videos, and texts may only be taken from our website and database with the written consent of the copyright holder (Szabados Tünde E.V.) and with the source indicated.

Technical protection measures and digital data content operation

The servers that provide the data appearing on our website have an availability of over 99.9% per year. We continuously back up the entire data content at regular intervals so that the original data can be restored in case of any problems.

The data appearing on our website is stored in MySQL and MSSQL databases. Due to the sensitive nature of this data, we store it with appropriate encryption strength and use hardware support built into the processor for its encryption.

Terms used

Parties: Seller and Consumer/Business collectively

Consumer: a natural person of legal age, over 18 years of age, acting outside the scope of their economic activity or profession

Consumer contract: a contract in which one of the parties is classified as a Consumer

Warranty: in the case of a Consumer contract, a warranty that goes beyond the legal obligations under the Civil Code

• a warranty that goes beyond the legal obligation or is voluntarily undertaken for the proper performance of the contract
• a mandatory warranty based on legislation.

Contract: Conclusion of a sales contract between the Seller and the Consumer/Business using the webshop and e-mail

Contract concluded between absent parties: a consumer contract concluded without the simultaneous physical presence of the parties within the framework of a distance selling system organized for the provision of goods or services under the contract, in such a way that the contracting parties use only means of communication between absent parties to conclude the contract

Goods: movable items offered for sale in our webshop, including

• water, gas and electricity supplied in limited quantities or in containers, bottles or other means of limited capacity or specified volume, and
• movable items that contain or are connected to digital content or digital services in such a way that, in the absence of the relevant digital content or digital services, the goods would not be able to perform their functions (hereinafter: goods containing digital elements).

Purchase price: the consideration payable for the goods and for the provision of digital content or digital services

Manufacturer: the producer of the goods, in the case of imported goods, the importer into the European Union, or any person who presents himself as the manufacturer by indicating the name, trademark or other distinguishing sign of the goods

Durable medium: any instrument which enables the consumer or the business to store information addressed personally to them in a way accessible for future reference and for a period of time adequate for the purposes of the information, and which allows the unchanged reproduction of the information stored

Means of distance communication: any means which, without the simultaneous physical presence of the parties, is suitable for concluding a contract, including the exchange of information by means of a pre-recorded message. Such means include, in particular, addressed or unaddressed forms, standard letters, advertisements published in the press with order forms, catalogs, telephones, fax machines, and means of access to the Internet.

Business: a person acting within the scope of their economic activity or profession

Webshop: our webshop, where the contract is concluded